Treatment Packages

How do I redeem the Treatment Packages?

Our customer service will contact you to make an appointment at an outlet of your convenience. Alternatively, you may also send us a Whatsapp at 012-792 0900 to make an appointment.

How many First Trial Promo can I purchase for Venusde?

As a first-time Venusde customer, you are entitled to only ONE (1) First Trial Promo across all treatments.

I am an existing Venusde customer, but I've purchased packages or treatments that are only valid for new customers. What can I do now?

Worry not, you may give the First Trial Promo to someone else. Bear in mind that we cannot refund you as you have already been informed of the terms and conditions prior.

Order

How to place an order?

Select your preferred items and add them to your shopping cart. Once complete, proceed to check out and make payment. Ensure that your shipping information is correct.

When will my order be processed?

All paid orders will be processed within 2 working days (excluding weekends and public holidays).

How do I know if my order is successful?

An order confirmation email will be sent to your registered email address.

What should I do if I do not receive an order confirmation email?

If you do not receive the order confirmation email, please check your junk folder. Alternatively, you may also contact our Customer Service.

Can I change my shipping address after my order has been confirmed?

We are unable to re-route your shipment address once delivery instruction has been confirmed. However, should your order remain in the processing stage, you may contact our Customer Service to assist you.

Payment

What are the payment methods?

We accept both Master and Visa credit card payments. You may also opt to pay by installment via Atome.

How can I get my invoice?

An invoice will be attached and delivered together with your purchase.

Delivery

Where do you deliver to?

We partner with EasyParcel, ParcelHub, DHL Express, and City-Link to ensure that you are adequately covered within Malaysia. We also provide express, same day delivery at RM20 for deliveries made within the Klang Valley. Please be informed that our delivery service does not deliver to P.O Box addresses. For international delivery, customers will need to bear the international delivery charges. Please contact our Customer Service team for more details.

How long does it take to receive my order?

Complimentary Shipping: 5-7 working days (for WM) and 7-15 working days (for EM), not including weekends & public holidays. Express Shipping: 3-5 working days (for WM) *RM20 will be charged. International Shipping: Delivery time may vary. *Please expect delays for delivery to addresses located in Red Zone area due to MCO*

What if I miss the delivery?

We will make a maximum of 3 attempts to deliver your order. If we fail to reach you at your specified shipping address, we will leave you a message. A re-delivery will be attempted the next working day upon receiving your reply.

What should I do if I do not receive my order?

You may contact our Customer Service team who would be glad to assist you.

Can I change my shipping address after my order has been confirmed?

We are unable to re-route your shipment once delivery instruction has been confirmed. However, should your order remain in the processing stage, you may contact our Customer Service to assist you for possible redirection.

Exchange / Return Policy

What is the return/exchange policy?

We would ensure that you are completely satisfied with your Venusde purchase. We will gladly accept any unused items for an exchange within 3 days of purchase. Please contact our Customer service if: - there is a missing item(s) in your order, or - a product has been wrongly delivered, or - damaged products due to shipment, or - product discoloration. NOTE: 1. We may refuse or delay returns if fraud or abuse is suspected. 2. All cost incurred during the return will be borne by customer.

Refund Policy

What is the refund policy?

i. Purchases made are non-refundable. 
ii. Refunds will only given if the item ordered is out of stock or if payment is accidentally made twice.
iii. It takes approximately 14 days to process a refund.

Cancellation Policy

Can I cancel the order?

We regret to inform that orders cannot be cancelled once they are confirmed. Kindly ensure you have checked all relevant information before you proceed with payment.