Help & FAQs

Our customer service will contact you to make an appointment at an outlet of your convenience. Alternatively, you may also send us a Whatsapp at 012-792 0900 to make an appointment.

As a first-time Venusde customer, you are entitled to only ONE (1) First Trial Promo across all treatments.

Worry not, you may give the First Trial Promo to someone else. Bear in mind that we cannot refund you as you have already been informed of the terms and conditions prior.

Select your preferred items and add them to your shopping cart. Once complete, proceed to check out and make payment. Ensure that your shipping information is correct.

All paid orders will be processed within 2 working days (excluding weekends and public holidays).

An order confirmation email will be sent to your registered email address.

If you do not receive the order confirmation email, please check your junk folder. Alternatively, you may also contact our Customer Service.

We are unable to re-route your shipment address once delivery instruction has been confirmed. However, should your order remain in the processing stage, you may contact our Customer Service to assist you.

We accept both Master and Visa credit card payments. You may also opt to pay by installment via Atome.

An invoice will be attached and delivered together with your purchase.

We partner with EasyParcel, ParcelHub, DHL Express, and City-Link to ensure that you are adequately covered within Malaysia. We also provide express, same day delivery at RM20 for deliveries made within the Klang Valley. Please be informed that our delivery service does not deliver to P.O Box addresses. For international delivery, customers will need to bear the international delivery charges. Please contact our Customer Service team for more details.

Complimentary Shipping: 5-7 working days (for WM) and 7-15 working days (for EM), not including weekends & public holidays. Express Shipping: 3-5 working days (for WM) *RM20 will be charged. International Shipping: Delivery time may vary. *Please expect delays for delivery to addresses located in Red Zone area due to MCO*

We will make a maximum of 3 attempts to deliver your order. If we fail to reach you at your specified shipping address, we will leave you a message. A re-delivery will be attempted the next working day upon receiving your reply.

You may contact our Customer Service team who would be glad to assist you.

We are unable to re-route your shipment once delivery instruction has been confirmed. However, should your order remain in the processing stage, you may contact our Customer Service to assist you for possible redirection.

We would ensure that you are completely satisfied with your Venusde purchase. We will gladly accept any unused items for an exchange within 3 days of purchase. Please contact our Customer service if: - there is a missing item(s) in your order, or - a product has been wrongly delivered, or - damaged products due to shipment, or - product discoloration. NOTE: 1. We may refuse or delay returns if fraud or abuse is suspected. 2. All cost incurred during the return will be borne by customer.

i. Purchases made are non-refundable. 
ii. Refunds will only given if the item ordered is out of stock or if payment is accidentally made twice.
iii. It takes approximately 14 days to process a refund.

We regret to inform that orders cannot be cancelled once they are confirmed. Kindly ensure you have checked all relevant information before you proceed with payment.